Find out everything you need to know about attending eCap24.

If the answer you’re looking for isn’t here — please contact us.

Registration and approval for the conference is required prior to booking lodging within our room blocks.

Any hotel reservations in the eCap room block without a corresponding conference registration will be canceled without notice.
One (1) hotel room reservation can be made per registered attendee.

As per new policies for eCap24, Diamond sponsors are allotted 2 rooms at Trump national Doral. Platinum sponsors are allotted 1 room.
To view our new room policies for sponsors and attendees, please click here.

If you're staying at Trump National Doral, please contact us for name changes, arrival/departure changes, and/or cancellations. Please be sure to select 'Hotel' from the topic dropdown menu.
If you're staying off-site, please refer to individual hotel confirmation emails and website for their policies.

Badges are required to attend any eCap event or function.
Your badge has your information on it. Badges cannot be shared or swapped.
Badges cannot be given to another attendee even if the original registrant has already left the conference.
Badges that are shared will be confiscated, and both parties may be blocked from registering for future events.

Misplaced or lost badges will incur a $1000 fee to replace during the conference.

Only owners and operators of healthcare facilities or networks can register online for the conference.
Vendors, ancillary businesses, brokers and lenders can only attend as event sponsors – please contact us to find out more about sponsorship opportunities.

Owners that also operate as vendors, ancillary businesses, brokers or lenders will be denied if registered online, and will be offered to attend as sponsors.

eCap reserves the right to deny and refund registrants at our discretion.

If your room is at an off-site hotel, please contact the hotel directly for their policies.

For those that reserved a room at Trump National Doral for eCap24, the policies are as follows:

  • Full Payment: Hotels are paid in full at the time of booking. This is not a credit card authorization.

  • Refundable Period: You may cancel your reservation for a full refund until February 5th, 2024, at 11:59 pm (local hotel time). Please allow 5-7 business days for a refund to process.

  • Non-Refundable Period: Cancellations made from 12:00 am on February 6th, 2024, and later are non-refundable. No refunds will be provided for cancellations during this period.

Please be aware that our cancellation policy differs from the standard hotel policy found on their website.
As your booking is made through eCap and not directly with the hotel, the terms outlined above apply specifically to reservations made with us.

If you have any questions or need further assistance, please don't hesitate to contact us.

Guests (who are not registered for the conference) will have access to the lobby of the hotel, the spa, and the restaurants.
Guests will not have access to any of the meeting spaces and event venues, including the pools, networking room, meals, panels, indoor and outdoor events, or activities.

Yes, however spouses can attend only when fully registered for the conference.

No. Attendees must be over 21 years old and fully registered for the conference.
Children under 21 will not be allowed into any event venue or activity.

No – registrants will be vetted according to our policies by our internal team, and will receive an email letting them know if they are or are not approved.

Flights/hotels should only be booked once you receive an email that your registration has been approved – do not confuse this with the pending email that is sent upon registration.
eCap is not responsible for any arrangements made prior to approval.

No. All service providers or ancillary businesses must contact us to inquire about sponsorships in order to attend the event.

You should receive a response within 48 hours of registration. If there is a question regarding your registration, you will receive an email from one of our team members, requesting more information.

Badges will be distributed on-site during registration.
The conference info desk will be open each day of the conference.
A photo ID is required to receive your badge.
Attendees must have their badge to access any eCap venue, event or activity.

Registration includes all event venues, meals, activities and functions.
It does not include hotel reservations.

No, all registrations must be completed online prior to the event. There will be no on-site registration. 

On or before January 15th 2024:
Registrations are fully refundable if submitted in writing to, or through the contact form on our website.

After January 15th 2024 (at 11:59 PM):
Registrations and cancellations received after this date are not refundable.

If your registration is denied you will receive a full refund.

Replacement of a registered conference attendee by a business colleague/co-worker within the same company and professional category may be accepted prior to the conference.
Substitutions cannot be made on-site.

At Trump National Doral, Miami.

eCap recommends business casual attire for the conference, and business attire for the gala dinner.

Miami International Airport (MIA) – 8 miles
Fort Lauderdale  - Hollywood International Airport (FLL) – 30 miles

eCap has reserved a limited amount of rooms at a discounted rate for registered attendees at Trump National Doral.
The discounted rate will be available until the eCap room block is sold out.
We also have discounted room blocks at area hotels. Please check your approval email for details.

Please review your registration approval email for details on how to book a hotel reservation .

If you're staying at Trump National Doral, please contact us for name changes, arrival/departure changes, and/or cancellations.
Please be sure to select 'Hotel' from the topic dropdown menu.
If you're staying off-site, please refer to individual hotel confirmation emails and website for their policies.

Please see the hotel info page for more information.

To book an overflow property using our event block rate, please use the link in your confirmation email.

There will be shuttles running between the AC Doral, Fairfield Inn, Provident and the event property.

Contact or use the contact form on our website for information and a list of available sponsorships.

The downloadable excel version of the attendee listing will be available via the conference mobile app, when the app is released. 
Only registered attendees will be able to access the app and attendee list.