FAQ

Badges are required to attend any eCap event or function.
Your badge has your information on it. Badges cannot be shared or swapped.
Badges cannot be given to another attendee even if the original registrant has already left the conference.
Badges that are shared will be confiscated, and both parties may be blocked from registering for future events.

Misplaced or lost badges will incur a $1000 fee to replace during the conference.

Please contact the hotel directly for name changes, arrival/departure changes, and/or cancellations.
Please refer to individual hotel confirmation emails for additional information.

Guests (who are not registered for the conference) will have access to the lobby of the hotel, the spa, and the restaurants.
Guests will not have access to any of the meeting spaces and event venues, including the pools, networking room, meals, panels, indoor and outdoor events, or activities.

Yes, however spouses must also be fully registered for the conference
Please see the registration desk for more information.

Attendees must be over 21 years old.
Please do not bring children under 21 to any event venues or activities.
Please see the registration desk for more information.

No.  If you have not received a confirmation email, you are likely not registered. 
Please see the registration desk for more information.

No. All service providers or ancillary business providers can only attend under a sponsorship.

Badges will be distributed during registration.
Registration will be open each day of the conference.
A photo ID is required to receive your badge.
Attendees must have their badge to access any eCap venue, event or activity.

Registration includes all event venues, meals, activities and functions.
It does not include hotel reservations.

Replacement of a registered conference attendee by a business colleague/co-worker within the same company and professional category may be accepted prior to the conference.
Substitutions cannot be made on-site.

eCap recommends business casual attire for the conference, and business attire for the gala dinner.

Miami International Airport (MIA) – 8 miles
Fort Lauderdale  - Hollywood International Airport (FLL) – 30 miles

Please contact the hotel directly for name changes, arrival/departure changes, and/or cancellations.
The hotel’s cancellation policy can be viewed on their website.

Yes. There are shuttles running between Provident, the Intercontinental, AC Doral, and the event property.
The shuttles run from the front of the main building.

The downloadable excel version of the attendee listing is available via the conference mobile app.
Only registered attendees are able to access the app and attendee list.